Privacy Policy
Privacy Policy
Welcome to Barlow Holistic Wellness. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book appointments, or use our services.
1. Information We Collect
Personal Information
- Full name
- Phone number
- Email address
- Billing information
- Appointment details
- Health-related information voluntarily provided by clients
- Insurance information for direct billing purposes
Non-Personal Information
- Browser type
- Device information
- IP address
- Website usage data
- Cookies and analytics data
2. How We Use Your Information
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
We use your information to:
- Schedule and manage appointments
- Provide wellness and therapeutic services
- Process payments and insurance claims
- Communicate appointment confirmations or updates
- Improve our website and customer experience
- Respond to inquiries and customer support requests
- Send promotional or marketing communications (only if consent is provided)
3. Health Information & Confidentiality
As a wellness clinic, we understand the importance of confidentiality. Any personal health information shared with us is handled securely and only used for treatment, appointment management, or insurance processing purposes.
We do not sell, rent, or share your personal health information with unauthorized third parties.
4. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve functionality and user experience. Cookies help us understand website traffic, visitor behavior, and performance.
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Third-Party Services
We may use trusted third-party providers for:
- Online booking systems
- Payment processing
- Email communications
- Analytics services
These providers only receive information necessary to perform their services and are required to protect your information.
6. Data Protection & Security
We implement appropriate security measures to protect your personal information against unauthorized access, misuse, disclosure, or alteration.
While we strive to use commercially acceptable means to protect your information, no online transmission or electronic storage method is completely secure.
7. Sharing of Information
We may disclose personal information only when:
- Required by law
- Necessary to process payments or insurance claims
- Required to protect our legal rights or safety
- Authorized by the client
8. Your Rights
You may have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent for marketing communications
- Request deletion of personal data where legally permitted
To make such requests, please contact us directly.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13 without parental or guardian consent. We do not knowingly collect personal information from minors without authorization.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
11. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
12. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Barlow Holistic Wellness
Address: Unit 11, 4220 23rd ST NE, Calgary, AB T2E 6X7
Phone: (403) 452-3828
Email: info@barlowholisticwellness.ca