Frequently Asked Questions
Frequently Asked Questions
Everything You Need to Know About Our Holistic Wellness Services
What are your clinic hours?
Our clinic hours are designed to provide convenient appointment options for our patients. We open 7 days a week, even on most holidays. Please check our online booking system or contact our clinic directly for the most up-to-date availability.
Do I need an appointment?
Appointments are highly recommended to ensure your preferred therapist and treatment
time are available. Walk-in appointments may be accepted based on availability.
Can I book online?
You can easily book your appointment online through our website or contact our clinic directly by phone.
What time should I arrive before my appointment?
Please arrive about 5-10 minutes early for your visit to complete any required forms and discuss your health history with your practitioner.
What is your cancellation policy?
We kindly ask that you provide at least 12 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations or missed appointments may be subject to a cancellation fee or a full payment of the service. We understand that unexpected delays can happen. If you arrive late for your appointment, we will do our best to provide your full
treatment time whenever possible. However, your appointment may need to be shortened to avoid affecting other scheduled patients.
Do you offer direct billing?
Yes. We offer direct billing to all major insurance providers whenever possible. Please bring your insurance information to your first appointment.
What if my insurance company does not accept direct billing?
You will receive an official receipt that you can submit to your insurance provider for
reimbursement.
Do you accept motor vehicle accident (MVA) claims?
Yes. We accept patients receiving treatment for injuries related to motor vehicle accidents. Depending on your claim and insurance coverage, direct billing may be available. Our team can assist you with the required paperwork and help coordinate your treatment plan. If you’ve recently been involved in an accident, please contact our clinic before booking your appointment so we can explain the claims process and ensure you have the necessary information for your first visit.
What should I wear?
Wear comfortable clothing. Depending on your treatment, your practitioner may ask you to
remove certain clothing while ensuring your privacy is respected at all times. Appropriate
draping is always used during every treatment.
Is everything discussed during my appointment confidential?
Yes. Your personal health information is kept strictly confidential and is handled in accordance with applicable privacy legislation and professional standards.
What happens during my first massage appointment?
Your Registered Massage Therapist will review your health history, discuss your concerns and treatment goals, perform an assessment if needed, and develop a personalized
treatment plan before beginning treatment.
Will massage therapy hurt?
Most massage treatments should feel comfortable and therapeutic. Some techniques used to treat chronic muscle tension may cause mild discomfort, but your therapist will always adjust the pressure based on your comfort level.
How often should I receive massage therapy?
The ideal treatment frequency depends on your condition, lifestyle, and goals. Your therapist can recommend a personalized treatment schedule after your assessment.
What conditions can physiotherapy help with?
Physiotherapy can help with sports injuries, back and neck pain, joint pain, arthritis, postsurgical rehabilitation, workplace injuries, posture problems, balance issues, and many other musculoskeletal conditions.
Do I need a doctor’s referral for physiotherapy?
In most cases, no referral is required to see a physiotherapist. However, some insurance plans may require one for reimbursement. Please check with your insurance provider.
What should I expect during my first physiotherapy visit?
Your physiotherapist will complete a comprehensive assessment, identify the cause of your symptoms, explain the diagnosis, and create an individualized treatment and exercise
plan.
Will I receive exercises to do at home?
Yes. Home exercises are an important part of recovery and help improve long-term
treatment outcomes.
What conditions can acupuncture help with?
Acupuncture is commonly used to help manage pain, headaches, neck and back pain, arthritis, stress, anxiety, muscle tension, sports injuries, digestive concerns, sleep issues, and many other conditions.
Does acupuncture hurt?
Most people experience little to no discomfort. The needles used are extremely thin, and
many patients find acupuncture to be deeply relaxing.
Is acupuncture safe?
How many acupuncture treatments will I need?
The number of treatments depends on your condition, how long you have had it, and your overall health. Your practitioner will discuss a recommended treatment plan after your
assessment.
Can I combine physiotherapy or acupuncture with massage therapy during the same visit?
Can I request a male or female therapist?
Do you sell gift cards?
Yes. Gift cards are available and make a wonderful gift for birthdays, holidays,
anniversaries, and other special occasions.
Still Have Questions?
If you have any additional questions, our friendly team is happy to help. Please contact us
by phone, email, or through our online contact form, and we’ll be happy to assist you.
60mins: $100
75mins: $125
90mins: $150
30mins – 45mins: $50
60mins: $100
75mins: $125
60mins: $100
75mins: $125
90mins: $145
- Get In Touch With Barlow Holistic Wellness Today!
From your first visit, we focus on making you feel welcome and at ease. Every session begins with a short consultation to understand your needs and ends with practical guidance for lasting results. Our goal is not just relief today, but long-term wellness.
